Contact

How Can We Help Today?

Owned and operated by Fontier Performance, we are happy to assist with questions about massage chairs, saunas, cold plunges, and more.

We typically respond within 24 hours on business days
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Choose Your Preferred Channel

Email
support@fontierperformance.com
Response within 24 hours
Phone
816-768-1929
Mon - Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like massage chairs, saunas, and cold plunges may have specific delivery details included on their product pages.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If your tracking information has not updated after a few days, feel free to contact us.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your recovery or wellness setup, please review our Return Policy page for complete details on how to start a return. Refund specifics are outlined there as well.

Can I exchange an item for a different model?

We are happy to help with exchanges within the return window. Whether you want to swap a red light therapy panel size or switch sauna models, contact our team and we will walk you through the process. Please refer to our Return Policy for full terms.

How do I choose the right massage chair or sauna for my space?

Each product page includes detailed dimensions, weight capacity, and power requirements to help you plan. For massage chairs, measure the area where you want to place it, keeping in mind recline clearance. For saunas and cold plunges, consider the available floor space and any ventilation or drainage needs.

What should I know about red light therapy panels before purchasing?

Our red light therapy panels vary in size and wavelength output, so the best choice depends on your intended coverage area and mounting preference. Product pages include specifications on irradiance, wavelength range, and recommended distance. Compare panel sizes to find the right match for your space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Massage Chair Questions
Sauna or Cold Plunge Questions
Red Light Therapy Questions
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to answer every inquiry within one business day so you can make informed decisions.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

Not the right fit for your recovery setup?